1. About these terms
These terms apply to car detailing services supplied by Pablo Santillan trading as Bella Macchina Car Detailing (“Bella Macchina”, “we”, “us”). By confirming a booking, you agree to these terms. Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including rights under the Australian Consumer Law.
2. Quotes and pricing
Website prices are starting prices and estimates unless expressly confirmed as fixed. Quotes rely on the information and photographs you provide. Vehicle size, condition, access, contamination, pet hair, stains, paint defects and additional time may affect the final price.
If an inspection reveals work outside the agreed scope, we will explain the issue and seek your approval before performing chargeable additional work. You may decline the additional work, in which case we will complete only the reasonably available agreed scope.
3. Booking confirmation
Submitting an enquiry, selecting a preferred date or receiving an automated message does not by itself confirm an appointment. A booking is confirmed only when we accept the vehicle, location, date, service scope and price. We may decline a booking where the location, conditions or requested work are unsuitable or unsafe.
4. Deposits and payment
A deposit may be required for ceramic coatings, long appointments, special-order products or selected bookings. Any deposit amount, due date and relevant conditions will be clearly disclosed before confirmation. The balance is payable using the method and time stated on your confirmation or invoice. Square or another disclosed payment provider may process payments; we do not ask you to place card details in our quote form.
5. Cancellations and changes
Please give at least 24 hours’ notice to cancel or move an appointment. For late cancellations or no-shows, we may retain or charge a reasonable amount reflecting costs actually incurred or require a deposit before rebooking, but only where this was disclosed and agreed. If we cancel because of weather, safety, illness, equipment failure or another event outside reasonable control, we will offer a suitable reschedule or deal with any payment consistently with your rights under Australian Consumer Law.
6. Mobile-service requirements
You must provide lawful and safe access to the vehicle, suitable working space, a functioning water tap and a safe standard power outlet unless we agree otherwise. Apartment and shared-property bookings require any necessary owner, building or strata approval. Ceramic coating and sensitive paint work may require a clean, dry, shaded or enclosed area and an agreed cure period.
7. Vehicle condition and belongings
Please disclose known damage, loose trim, paint repairs, resprays, wraps, coatings, electrical faults, leaks or sensitive aftermarket equipment. Remove valuables and unnecessary belongings before the appointment. We are not responsible for pre-existing defects or for concealed conditions that could not reasonably be identified before work. We will exercise due care and skill at all times.
8. Results and limitations
Results depend on age, materials, previous repairs and the vehicle’s condition. Polishing cannot safely remove every scratch or defect, and some stains, odours, etching, oxidation or damage may be permanent. We will not knowingly perform a process that we reasonably believe could cause damage without discussing the risk and obtaining agreement.
9. Photographs
We may photograph the vehicle to document its condition and the completed work. We will ask before using identifiable customer information, private locations or registration plates for marketing. You may ask us not to use images of your vehicle publicly.
10. Concerns and consumer guarantees
Please inspect the vehicle when the service is completed where practical and contact us promptly if you have a concern. We will assess the issue fairly and provide any remedy required by Australian Consumer Law. These terms do not replace your consumer guarantee rights.
11. Contact
Questions about these terms can be sent to bellamacchina.detailing@gmail.com or discussed by calling 0468 716 703.