Frequently asked questions.

We are based in Chelsea and provide mobile detailing across Melbourne’s Bayside and the Mornington Peninsula. Travel outside our usual service area may attract a fee, which we will confirm before accepting the booking.

Pablo brings the detailing equipment, products and tools to your location. Because we do not currently carry a water tank or generator, you must provide access to a suitable water tap and a safe, working standard power outlet.

Yes, when there is an approved car-wash bay or suitable private area with water, power, safe access and enough room to work. Please check building or strata rules first and send us a photo if you are unsure.

Rain, strong wind, extreme heat or other unsafe conditions can affect the service and final result. We may agree on an undercover alternative or reschedule the appointment without treating it as a customer cancellation.

Ceramic work requires a clean, dry and controlled area, ideally a garage or well-covered carport with enough room around the vehicle. The vehicle must remain protected from water, rain and contamination during the cure period we specify.

No. Paint enhancement can reduce light swirls, haze and some defects, but deep scratches, damaged clear coat, stone chips and marks that catch a fingernail may require touch-up paint or body-shop repair. We will set realistic expectations before work begins.

Vehicle size, paint condition, interior condition, pet hair, stains, access and the time required can affect the final price. We will explain and obtain your agreement to any price change or add-on before starting.

No. An online enquiry or preferred date is a request only. Your booking is confirmed after Pablo reviews the vehicle details, location, availability and price and sends you confirmation.

A clearly disclosed deposit may be required for ceramic coatings, long appointments, special-order products or other selected bookings. The amount and cancellation treatment will be provided before you confirm.

Please remove valuables and unnecessary personal belongings, provide the keys and disclose known damage, repairs, wraps, coatings, sensitive electronics or other concerns. Child seats and heavily loaded storage areas may be excluded unless agreed beforehand.

Available payment methods will be confirmed with your booking. Square may be used for deposits, invoices, card payments or online payment links. Never send card details by email or through the quote form.

The listed times are estimates. Vehicle condition, size, weather and the chosen services can change the duration. Pablo will give you a more accurate expectation after reviewing your vehicle.